SCiO · June 2025
Cultural inquiry and complexity
Workshops and interviews to investigate how everyday behaviour, values, and power shape organisational culture.
Work from 2017 onwards
Read the case study at SCiO →Practice accounts
Systems practice case studies
Eight public SCiO accounts of systems work with organisations, communities, and public services.
These accounts are credited to Benjamin Taylor by SCiO. They describe the work and the practitioner's observations; they are not independent evaluations of its results.
The dates below follow SCiO's catalogue. The work periods are shown separately, as stated in each account. The two Guernsey accounts overlap and should not be counted as separate projects.
SCiO · January 2024
Coaching entrepreneurs using VSM and systems patterns
Using the Viable System Model and Patterns of Strategy with founders to examine roles, coordination, and strategic choices.
Work during 2019-2024
Read the case study at SCiO →SCiO · January 2023
Embedding systems thinking into service transformation
Regional Transformation Academies bringing systemic inquiry into Lean, Agile, and public-service improvement work.
Work during 2015-2023
Read the case study at SCiO →SCiO · January 2020
Using conversation mapping to surface undiscussables
A county council example of using conversation maps and the Ladder of Inference to investigate avoided issues and defensive habits.
Work described as 2019-2021
Read the case study at SCiO →SCiO · January 2020
Organisation design for an island government
A wider account of work on Guernsey's government, including VSM diagnosis, commissioning, and experiential work on organisational cultures.
Guernsey work during 2016-2020
Read the case study at SCiO →SCiO · June 2019
Place-based systems work with Save the Children
Boundary questions and mapping used with Save the Children UK to examine local support for children and families.
Work in 2019
Read the case study at SCiO →SCiO · January 2019
Systems leadership in Peterborough and Cambridgeshire
Health, care, and council leaders working on shared problems through action learning, systems mapping, and reflection.
Work during 2018-2019
Read the case study at SCiO →SCiO · January 2017
Organisation design for States of Guernsey
An account of early VSM and organisation-design work in Guernsey. This overlaps with the later island-government account above.
Work during 2016-2017
Read the case study at SCiO →